Terms & Conditions

1. Company Information

ACS Same Day is a trading style of Advanced Cargo Systems Ltd and forms part of ACS Logistics Group. References to ACS, we, us or our in these terms mean Advanced Cargo Systems Ltd.

2. Courier & Haulage Services

Services may include same day courier transport, dedicated vehicle movements, urgent collections, direct deliveries, multi-drop transport and UK haulage support.

Vehicle requirements and any specialist handling arrangements must be agreed before the booking is confirmed.

3. Booking & Shipment Information

Customers are responsible for ensuring all collection details, delivery details, contact information, goods descriptions, dimensions, weights and vehicle requirements supplied are accurate.

Please tell us before booking about site opening hours, access restrictions and any loading or unloading requirements. Changes to these details must be notified to ACS as soon as possible.

4. Collection & Delivery Access

Customers must ensure suitable access is available for the booked vehicle and that goods are ready for collection at the agreed time.

The sender and receiver must be ready to carry out their loading and unloading responsibilities. Driver assistance or alternative arrangements must be agreed in advance, as set out in the Loading & Unloading Notice.

5. Waiting Time

Under the standard Loading & Unloading Notice, each stop includes a 30-minute grace period. This means 30 minutes at the collection stop and 30 minutes at the delivery stop, with the same allowance at each additional stop.

Additional waiting charges may apply after this allowance. Where a different allowance or waiting rate has been expressly agreed for a particular booking, that arrangement applies.

6. Cancellation Charges

Cancellation charges may apply once a booking has been accepted:

• Less than 24 hours' notice: up to 50% of the agreed booking charge.
• Driver en route to collection: up to 75% of the agreed booking charge.
• Driver on site at collection: up to 100% of the agreed booking charge.

For urgent same-day changes or cancellations, please call 01234 385970 as well as emailing so we can act on your request promptly.

7. Restricted Goods

Dangerous goods, temperature-controlled freight, fragile goods, high-value goods or restricted items must be declared before quotation or booking and remain subject to acceptance.

Any specialist transport, handling or documentation requirements must be reviewed and agreed with ACS before the movement is confirmed.

8. Transit Times & Delivery

Collection and delivery times are estimates only and may vary due to traffic, weather, road closures, access restrictions, vehicle availability or operational disruption.

Please make us aware of any essential collection or delivery deadline before booking so we can assess the requirement and confirm what can be arranged.

9. Liability & Cargo Insurance

Liability for loss, delay or damage is subject to the applicable trading conditions and relevant law. BIFA Standard Trading Conditions 2025 contain liability restrictions, customer indemnities and time limits for bringing claims.

Compensation may be less than the value of the goods. Cargo insurance is not automatically included: it must be requested in writing and ACS must confirm that it has been arranged.

10. Payment Terms

Payment requirements will be confirmed at quotation or booking stage. Online bookings may require payment before the service is arranged unless approved credit account terms apply.

For approved credit accounts, freight invoices are payable 30 days from the invoice date, unless otherwise agreed in writing. Duty and VAT invoices are payable immediately.